At Rayjig, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we're here to help.

• Contact Us Promptly: Reach out to our dedicated support team within 30 days of delivery. Orders exceeding 30 days from the delivery date are not eligible for returns or refunds.
• Provide Essential Details: To help us resolve your request quickly and effectively, please include the following in your message:
  • Name on the Order
  • Order Number
  • Detailed Description of the Issue: Clearly explain the reason for your dissatisfaction.
  • Photos/Videos: Provide clear images or videos illustrating the issue. This is crucial for our assessment.
  • Your Preference: Indicate whether you would like a replacement or a refund.
• Prior Authorization Required: If you need to initiate a return, please contact our customer service team first to confirm the exact return details. Please DO NOT return the item directly without prior authorization. Unauthorized returns will not be eligible for a refund.

• Eligible for Return: We will provide a full refund and a free return shipping label if the issue is on our end:
  • Missing or defective parts.
  • Severely damaged packaging upon arrival.
  • Incorrect item received.
  • Other errors caused on our end.
• Not Eligible for Return: We cannot be held responsible for errors such as:
  • The item has been opened, used, or shows signs of wear.
  • Items that are damaged, broken, or lost due to customer misuse or negligence.
  • Spelling or grammatical mistakes in personalized items.
  • Quality issues originating from images or materials provided by the customer.
  • Ordering errors (e.g., incorrect size, color, quantity).

• Due to Quality Issues or Our Error: If the return is a result of a product defect or our mistake (e.g., incorrect item), we will cover the return shipping cost and provide a prepaid return label.
• Due to Personal Reasons: If the return is for reasons such as a change of mind or the product not meeting expectations, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.

• Assessment Basis: All requests are reviewed individually to ensure a fair and satisfactory resolution.
• Refund Timeline: Refunds will be processed within 3 days after we receive and confirm the returned item.